If you are thinking of taking out pet insurance you should do it as soon as possible, as animals can not be insured for any pre-existing conditions. We recommend you check the policy wording carefully, and ensure the policy is “lifelong” i.e. it will pay for a certain condition for life, and not just a year. We are happy to help with insurance claims and do not charge for completing the insurance form and sending off the relevant documentation for most claims. If, however, your claim is extensive or long-standing, we may apply an administration fee for the work required in working on the claim for you.